BioEQ support

We're here to help with any questions about your BioEQ account, the mobile app, or service requests with your practitioner.

Our support team typically responds within 1–2 business days.

Contact us

Email our support team and we'll get back to you as soon as we can.

Email support support@bioeq.ai

Tip: use the in-app Email support link

Inside the BioEQ app, open Profile → Email support. Your device, OS, and app version are added to the email automatically — you just need to describe the issue.

If you’re emailing us from the web instead, please include

The email address associated with your BioEQ account
Your device (e.g., iPhone 15, Pixel 8) and OS version
A short description of the issue or question, including any error messages

Common topics

Sign in and account access If you can’t sign in, use the “Forgot password” option on the sign-in screen to reset your password. If you don’t receive the reset email within a few minutes, check your spam folder or contact us.

Push notifications Notifications can be enabled or disabled in your device’s system settings. Reminders and service-request updates will only arrive when notifications are allowed.

Service requests You can request appointments, lab tests, supplements, and therapies from the Services screen. Requests are reviewed by your practitioner — feel free to add a note for context.

Updating your account info Your name, phone number, and email are managed by your practitioner. If any of these need to change, contact support and we’ll coordinate the update.

Joining BioEQ BioEQ is invite-only. To get started, you’ll need an invitation code from a participating Functional Medicine practitioner. If you have a code but it isn’t working, please contact us.

Delete your account

You can permanently delete your BioEQ account and the personal information associated with it from inside the mobile app (Profile → Delete account) or on the web.

Go to account deletion